Returns & Exchanges
Do we accept returns?
We do not accept returns since our products are created custom for each client.
Can I exchange my product for something else?
Unfortunately, we do not accept returns since each product is custom-made for each client.
Can I get a refund?
We do not accept returns or offer refunds. Prior to printing your order, you have the opportunity to verify that your items are just the way you want them. Once approval has been made, all sales are final.
What if something is wrong with my order?
Prior to printing your order, you have the opportunity to verify that your items are just the way you want them. Once approval has been made, all sales are final. Our goal is to provide quality customer service. Certainly if you have any questions or concerns or issues that need to be resolved, please contact the shop directly.
Shipping
When can I expect my order to be shipped?
Orders ship once we receive payment and/or approval of the final design. We ship as quickly as possible (generally within 2-3 business days) so you receive your order nice and quick.
When will my order be delivered?
Depending on where you are located it can take from a few days up to a week.
What if I never receive my package?
Please, contact us directly! Our goal is to provide quality customer service. If any issues arise please reach out to us.
What if my product comes damaged?
Please, reach out to us directly and we will help resolve the issue ASAP.
Fun Facts
Who is the cute dog in your photos?
That is our amazing family member Flora. She is the inspiration for our pet collection because she truly has become a member of the family. She loves chasing her balls and going on adventures with her humans.
Where are your products made?
In our home in Sandy, Utah.
Can I ask for custom orders?
Yes, please reach out to us directly so we can help turn your vision into reality.